Refund policy

Thank you for shopping at DashDeals! If you are not entirely satisfied with your purchase, we are here to help.

3-Day Return Window

You have 3 calendar days from the date you receive your item to request a return. Requests submitted after 3 days will unfortunately not be eligible for a return or refund.

Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

  • Unused, unworn, and in the exact condition that you received it.

  • In its original packaging with all tags, instructions, and accessories intact.

  • Accompanied by a proof of purchase or order confirmation.

How to Initiate a Return

  1. Contact us at dashdealsofficial1@gmail.com within 3 days of receiving your package.

  2. Include your order number, details of the item you wish to return, and the reason for the return (attach photos if the item is damaged or defective).

  3. If your return is accepted, we will reply with instructions on how and where to send your package.

Note: Customers are responsible for paying their own shipping costs for returning items unless the item arrived damaged, defective, or incorrect.

Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • Approved Refunds: Processed automatically back to your original payment method within 5–10 business days (processing times may vary depending on your bank or card issuer).

  • Shipping Costs: Non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund amount.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If your item is defective, damaged, or you received the wrong item, email us immediately at dashdealsofficial1@gmail.com so we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.